Most of what you can do with a folder will be found in the right-click menu. Note: default folders cannot be renamed/deleted.
You may see other folders that have been created by your administrator. Clutter Clutter helps you move low priority messages out of your Inbox so that you can easily scan for important messages.You must use Outlook to create or edit items in this folder. Learn about junk email and phishing has more information about your Junk Email folder. Junk Email Messages that have junk email characteristics but that aren't blocked by a spam filter before they reach your mailbox will automatically be moved to this folder.Deleted Items When you delete a message, it's moved to the Deleted Items folder.Sent Items By default, a copy of every message you send is put in your Sent Items folder.You can come back to the message later to continue editing it, and then send it. Drafts If you create or respond to a message, but can't finish it right away, it will automatically be saved to your Drafts folder.Inbox Incoming messages arrive in your Inbox unless you've created an Inbox rule to redirect them to another folder, or they're identified as junk email.This feature isn't available for Microsoft 365 Government, Microsoft 365 operated by 21Vianet, or Microsoft 365 Germany.Your account starts with these default folders: This feature requires a Microsoft 365 administrator account. Select Run Tests: Outlook User Connectivity to download and run the diagnostic. The diagnostics perform automated checks to detect issues and provide possible solutions to fix them. There are Microsoft diagnostics that you can run to troubleshoot connectivity issues. For Windows Update instructions, see Windows Update: FAQ. Run Windows Update to make sure that you have the latest updates for Outlook and other desktop applications for Microsoft 365. If your Outlook client software or Windows operating system software is out of date, you might have problems sending and receiving email. If you're an admin with multiple users reporting problems, you also should check for service issues with Microsoft 365. Out-of-date software and corrupted Outlook profiles are two of the most common issues that can prevent you from sending and receiving email. Need more help? Contact support for business products - Admin Help Let us fix your issue Support and Recovery Assistant for Microsoft 365 If our automated tool can't fix your issue, or you'd like to fix it yourself, see the next section. We can diagnose and fix several common Outlook connectivity issues for you. Let us fix your Outlook connection problems for you If you're looking for help with Outlook for Mac, check Outlook for Mac Help. If you're looking for help with, check Get help with.
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