Click the "Service Options" button that appears at the top of the same window that you clicked the "Battery Health" button. (If it says your battery is Normal, your MacBook Pro does not qualify.)įrom here, you'll have to contact Apple support.
If you see a "Service Recommended" message, your MacBook Pro qualifies for Apple's replacement program.
Click the "Battery Health" button at the bottom of the window. Select the Battery option in the sidebar menu. How to check your MacBook Pro's battery health status: Once you've done that, you can take the next step. But before that, make sure you are running macOS Big Sur 11.2.1 or later or the macOS Catalina 10.15.7 supplemental update. If your MacBook Pro has been maligned by this battery issue, and you want to check to see if it qualifies - you first have to check your MacBook Pro battery health status. That's because Apple launched a battery replacement program for qualifying MacBook Pros. Apple extended the length of the flex cable by 2mm in 2018 models, which seemingly fixed the issue.If you have a MacBook Pro from 2016 or 2017 and it won't charge past one percent - meaning you can only use it when it's connected to power - there's a chance that you can get a replacement battery for free. In 2019, repair website iFixit reported that the backlight issues are caused by a delicate flex cable that can wear out and break after repeated opening and closing of the display on affected 13-inch MacBook Pro models. If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a potential refund. To initiate the repair process, visit the Get Support page on Apple's website. Apple has not expanded the program to any other MacBook models at this time.Īpple or an Apple Authorized Service Provider will replace the display on affected 13-inch MacBook Pro units, free of charge. To identify which Mac model you have, click on the Apple logo in the top-left corner of the screen and then select "About This Mac" in the menu. 
Only the MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports) and MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) are eligible. The previous cutoff was four years after the original purchase date.Īpple launched the program on after determining that a "very small percentage" of 13-inch MacBook Pro units sold between October 2016 and February 2018 may exhibit vertical bright areas along the bottom of the display or a backlight that stops working completely. Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer.
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